A couple of months ago, I received an email from a certain government office informing me that I had an outstanding debt. It was not just a debt but a huge debt!<\/p>\n
About 2 years ago, the same organization had sent me an email of that sort and I launched my complaint and the issue was resolved. As far as I was concerned, I did not owe the organization anything. Desperate to find an answer, I contacted them via email. Their customer service team could not explain the issue to me so I was referred to another department.<\/p>\n
Following the advice of the customer service team, I sent an email to the other department. I received two different emails from two different people citing different reasons as to where the outstanding arrears came from. I tried arguing my case on mail with the two individuals but my convincing, explanations and statements did not bear any fruit. I resolved to find time to personally go to their offices and seek answers.<\/p>\n
This morning, I wanted answers or rather a solution. The security lady at the entrance directed me to the customer care desk. On my way to the customer care desk, a certain gentleman greeted me and asked how he could help me so I explained my case to him. He gave me a third different reason as to why I received the initial email from them. He requested me to follow him and give him my identification card.<\/p>\n
He ran my details through their system, looked at me and smiled. He then informed me that I did not have any outstanding debt. I felt so relieved and happy. I tried to get answers but clearly, I was not going to get any answers. The lady next to him just told me “kimbia kabla system ikurudishie deni.”<\/i>
\nI thanked him, stood up and started walking towards the exit then the guy said “Madam, si ugote basi<\/i>‘ with his fist stretched out so I walked back. He then told me “shukuru Mungu na ushinde poa<\/i>“.<\/p>\n
I walked out of the building smiling coz of two things; I was debt-free and the kind of service offered to me…fast<\/b>, friendly<\/b>, delightful<\/b>. The gentleman customized<\/b> his interaction with me and spoke my language.<\/p>\n
The organization definitely has some loopholes they can work on especially the bit of giving contradicting information but my experience when I walked into their offices this morning is something that really stood out.<\/p>\n","protected":false},"excerpt":{"rendered":"
A couple of months ago, I received an email from a certain government office informing me that I had an outstanding debt. It was not just a debt but a huge debt! About 2 years ago, the same organization had sent me an email of that sort and I launched my complaint and the issue […]<\/p>\n","protected":false},"author":2,"featured_media":1529,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-1380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"_links":{"self":[{"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/posts\/1380","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/customerschampion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1380"}],"version-history":[{"count":0,"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/posts\/1380\/revisions"}],"wp:attachment":[{"href":"https:\/\/customerschampion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1380"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerschampion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1380"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerschampion.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1380"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}