{"id":1385,"date":"2019-11-13T04:00:00","date_gmt":"2019-11-13T04:00:00","guid":{"rendered":"https:\/\/customerschampion.com\/?p=1385"},"modified":"2019-11-13T04:00:00","modified_gmt":"2019-11-13T04:00:00","slug":"walk-to-7th-floor","status":"publish","type":"post","link":"https:\/\/customerschampion.com\/?p=1385","title":{"rendered":"Walk to 7th Floor"},"content":{"rendered":"

Someone very dear to me asked for my help in sourcing for handbags to resell. And just to answer you; she asked me to do this because I was in this business since my campus days.<\/p>\n

<\/div>\n
In my quest to find suppliers, I found out that the guy who used to supply to me was no longer importing handbags so I got contacts from a few other people.<\/p>\n

I contacted a number of them but my encounter with one lady stood out for all the wrong reasons.
\nI dialed her number twice but no one answered so I decided to leave a message indicating my reason for calling so that she could call back later.<\/p>\n

4 hours later, I still had not received any communication from the supplier and since I was the one in need, I decided to call again. I was so happy that my call had gone through this time around until I heard: “Ni nani?” (“Who is it?”)<\/i> I went ahead and introduced myself, told her who had referred me to her and why I was calling.
\nI asked for her exact location so that I could go view the bags and all she said she was in Nairobi. I repeated my question again but she still said she was in Nairobi. So I went ahead and asked her where exactly in Nairobi and that was when I got the exact location. <\/p>\n<\/div>\n

I gave her the exact time I would visit the shop and I ended the call.<\/p>\n

About 15 minutes to going to the shop, I called again and informed her that I was on my way to her warehouse. And I began my journey; walking from Hazina Towers to Sonalux building then slowly took the stairs to the seventh floor (I have a phobia for lifts; years back I got stuck in a lift for about 7 minutes due to blackout) only to find the place locked.
\n\"Face<\/p>\n

My initial mission had not been accomplished but I had walked 12,083 steps so, either way, all was not lost- I had exercised. \ud83d\ude05<\/span> <\/span>\ud83d\ude05<\/span> <\/span>
\nWhen I called again, she said she had gone to make deliveries along Mombasa road and this time around she was ‘courteous’ enough to ask when I could come back. I told her the next day but honestly, I was done with her. I immediately made a few other calls and went elsewhere to sample from other suppliers. I later found out that the lady was employed, the owner was very friendly and welcoming.<\/p>\n

My experience would have been so different if the lady had:<\/p>\n

Phone etiquette skills<\/b>; to receive the call in a better way and return calls. It is a business phone so calls ought to be handled professionally.<\/p>\n

Communication skills<\/b>; to inform me that she was about to leave and give me another date.<\/p>\n

Customer service skills<\/b>; to lure me do business with them by being more friendly, engaging and helpful.<\/p>\n<\/div>\n

Listening skills<\/b>; I knew she was in Nairobi; all I wanted was the exact location, she would have known I was on my way and either wait for me or politely ask me to postpone my visit.<\/div>\n
<\/div>\n","protected":false},"excerpt":{"rendered":"

Someone very dear to me asked for my help in sourcing for handbags to resell. And just to answer you; she asked me to do this because I was in this business since my campus days. In my quest to find suppliers, I found out that the guy who used to supply to me was no […]<\/p>\n","protected":false},"author":2,"featured_media":1525,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5,6],"tags":[],"class_list":["post-1385","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","category-customer-facing-staff"],"_links":{"self":[{"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/posts\/1385","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/customerschampion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1385"}],"version-history":[{"count":0,"href":"https:\/\/customerschampion.com\/index.php?rest_route=\/wp\/v2\/posts\/1385\/revisions"}],"wp:attachment":[{"href":"https:\/\/customerschampion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1385"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/customerschampion.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=1385"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/customerschampion.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=1385"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}