Category: Customer Service
How A Baker Can Make Or Spoil A Day
I have always seen funny ‘What I Ordered vs What I Got’ memes online and laughed my heart out. Especially where ladies order dresses and jumpsuits, but ‘forget to order the body type’ or where guys order home furniture and end up receiving toy-sized furniture. Despite the fact that some people get raw deals out […]
Keeping Service Promises
Marketing is the promise we make, customer service is the promise we keep. A service promise (brand promise) is the devotion of every member of staff to and all a company does to meet the customer’s expectations. In simple terms, it is what you promise to do for your customers. Some of the promises that have been […]
Walk to 7th Floor
Someone very dear to me asked for my help in sourcing for handbags to resell. And just to answer you; she asked me to do this because I was in this business since my campus days. In my quest to find suppliers, I found out that the guy who used to supply to me was no […]
First Impressions
Do first impressions really matter? If you got a first bad impression, would you still give the person a second chance or would that be a deal-breaker? How about you walk into a shop and find a very rude attendant? Would you purchase from the shop or would you look for another shop? Ever walked […]
Integrating Customer Service With Marketing
Many at times, customer service and marketing exist as two departments in an organization that usually have little if at all anything to do with one another. Once the marketing system has identified and approached a new customer, they usually hand them off to the customer care department for further queries regarding the product. Now, […]