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Navigating Customer Service in the Church: Dos, Don’ts, and a Tale of Exceptional ServiceThe Academic Irony: Why the Doctor of Communication Failed the Baseline Customer Experience TestA Memorable Holiday: Monkey BusinessHow A Baker Can Make Or Spoil A DayTips For Dealing With Racist CustomersNavigating Customer Service in the Church: Dos, Don’ts, and a Tale of Exceptional ServiceThe Academic Irony: Why the Doctor of Communication Failed the Baseline Customer Experience TestA Memorable Holiday: Monkey BusinessHow A Baker Can Make Or Spoil A DayTips For Dealing With Racist Customers

Category: Customer Service

Customer Service

Keeping Service Promises

November 27, 2019

Marketing is the promise we make, customer service is the promise we keep.  A service promise (brand promise) is the…

Customer Service

Walk to 7th Floor

November 13, 2019

Someone very dear to me asked for my help in sourcing for handbags to resell. And just to answer…

Customer Service

First Impressions

October 31, 2019

Do first impressions really matter? If you got a first bad impression, would you still give the person…