Customer Experience
A Memorable Holiday: Monkey Business
Mombasa, with its stunning beaches and vibrant culture, was the perfect destination for my family to unwind and…
Category: Customer-Facing Staff
Customer-Facing Staff
Tips For Dealing With Racist Customers
📞 Phone rings Sales Person: XYZ Company, good afternoon… Caller: Good afternoon. I want to purchase item X…
Customer Service
Walk to 7th Floor
Someone very dear to me asked for my help in sourcing for handbags to resell. And just to answer…
Customer-Facing Staff
Flirting With Customers
My Experience… At the onset of my customer service career, I used to receive calls where some of…
Customer-Facing Staff
Importance of Calling Your Customer the Correct Name
In 2016, I received this email invite from someone or rather someone representing a brand. Honestly, I never…
Customer-Facing Staff
A Not So Caky Experience
About two weeks ago, I walked into a popular cake shop in Nairobi to place an order. There…
Customer Experience
My Commuting Experience
For those of us who use public service vehicles; how would you describe your experience? If I were…
Customer-Facing Staff
Delightful Customer Service Phrases
In any business, acquiring new customers is more expensive than retaining the customers you already have. Your happy…