Mombasa, with its stunning beaches and vibrant culture, was the perfect destination for my family to unwind and enjoy a well-deserved holiday. Little did we know that our lunch at an outdoor restaurant would turn into a memorable experience filled with monkeys, kindness, and valuable lessons in customer service. As we settled into our seats […]
馃摓 Phone rings Sales Person: XYZ Company, good afternoon… Caller: Good afternoon. I want to purchase item X in bulk. Sales Person: Thank you for choosing us. I will be happy to serve you. The item costs *** inclusive of VAT. How many of those do you want to purchase? Caller: No sir, I want […]
Someone very dear to me asked for my help in sourcing for handbags to resell. And just to answer you; she asked me to do this because I was in this business since my campus days. In my quest to find suppliers, I found out that the guy who used to supply to me was no […]
My Experience… At the onset of my customer service career, I used to receive calls where some of the guys calling in would claim to have fallen in love with my voice or with my service, others just fell in love with my name. Depending on my mood on any particular day or depending on […]
In 2016, I received this email invite from someone or rather someone representing a brand. Honestly, I never bothered to read past the first sentence until last week when聽I was scrolling through my inbox.聽 The fact that the event planner called me the wrong name made me lose interest in the email content. To some […]
About two weeks ago, I walked into a popular cake shop in Nairobi to place an order. There were 3 ladies at reception chatting but it took them almost 3 minutes to ask me ‘what I wanted’ without even greeting me or welcoming me to their shop. As I placed my order, I could not […]
For those of us who use public service vehicles; how would you describe your experience? If I were to rate my experiences, I would be Neither Satisfied Nor Dissatisfied for so many reasons. Today was different, my rating is Very Satisfied. If you have ever used a PSV especially in Nairobi you know how impatient most operators are. […]
In any business, acquiring new customers is more expensive than retaining the customers you already have. Your happy customers will do marketing for you by word of mouth hence the reason we should do our best have delightful interactions with them. Below are some of the phrases to use when handling a customer on any […]
