In any business, acquiring new customers is more expensive than retaining the customers you already have. Your happy customers will do marketing for you by word of mouth hence the reason we should do our best have delightful interactions with them.
Below are some of the phrases to use when handling a customer on any social media platform or even on a call:
- I will definitely make sure that it gets sorted…
- I will be glad to share the procedure for…
- I know this is frustrating…
- I completely understand how annoying/frustrating this is…
- We are keen to resolve this; please allow us some time to work on it.
- I understand how you feel…
- I will be in touch shortly…
- That is a wonderful idea…
- Allow me a few seconds to check then I will get back to you…
- Allow me to look into this for you…
- I appreciate your patience, I’m back with great news…
- Apologies for the wait, I appreciate your patience.
- We appreciate your thoughts on how we can improve our brand…
- We really value all customers who are keen to give us feedback.
- Thank you for sharing your idea with us…
- This is a wonderful suggestion…
- I am really sorry about…
- I am sorry you are having this problem…
- I am sad you feel that way and would be glad to assist you…
- I’d love to help you with…
- I/We know this is a huge inconvenience to you, I/we are working to get it fixed…
- Did my explanation answer your question?
- Anything else I can help you with this afternoon?
- I/we are glad your deposit/withdrawal was sorted. I/we are always an email/inbox/tweet (or a chat) away if you need help/procedures.
- If you do not mind, could you tell me which browser, device and ISP you are using to access our website so I can follow up on it?
- What has been your experience? (For negative comments)
- Do not worry; I/we got you…
- I can certainly help you…
- I highly recommend that you try our alternative procedure…
- A simple way to … will be to …
- So, what I understand so far is… it would be great if you could tell me a bit more about…
- For me/us to work on this, it would be brilliant if you could give me just of few more details…
I am sure you will enjoy the feedback you get from your customers when you use some of these phrases.
3 comments
Insightful
Thank you.
These phrases create a comforting atmosphere to the customer and is quite impressive.