Digital customer service has been on an upward trajectory over the years. There are now more job vacancies for digital customer support professionals. With the current COVID-19 pandemic the demand is even higher. When I started my career as a digital customer service representative a couple of years ago, we would handle customers directly from […]
With the advancement in technology, social media has become a force to reckon with when it comes to brand awareness, brand imaging, engaging existing customers and Winning over new customers. So then, we ask ourselves, what role does it play in customer service? Many companies nowadays use Twitter and Facebook as a means of engaging […]
I am talking about those customers who come on social media calling ‘you’ (the organization) names and tagging anyone they think will help them or at least listen to them. There is also another category who always suggest how the company should do things, want the Terms and Conditions to be bent to suit them […]
